Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern your use of the Sentinel EPOS Business Systems ("Sentinel EPOS", "we", "us", or "our") website and the supply of our products and services, including EPOS hardware and software, Teya card payment integrations, digital signage, and online ordering solutions.

By using our website or placing an order with us, you agree to be bound by these Terms. Please read them carefully.

2. Use of Our Website

When using our website, you agree that you will not:

• Use the website in any way that is unlawful or fraudulent.
• Attempt to gain unauthorised access to our website, servers, or any connected systems.
• Reproduce, copy, or resell any part of our website or content without our permission.
• Introduce viruses or other malicious or harmful material.

3. Quotes and Orders

All quotes provided by Sentinel EPOS are valid for the period stated and are subject to availability. A quote does not constitute a binding contract until an order is confirmed and accepted by us.

Product specifications, packages, and prices may change without notice. We will confirm the final specification and price before an order is processed.

4. Pricing and Payment

The following terms apply to pricing and payment:

• All prices are quoted exclusive of VAT unless otherwise stated.
• Payment terms will be confirmed at the time of order.
• Hardware and software remain the property of Sentinel EPOS until payment has been received in full.
• Card payment processing rates are provided by our payment partners and are subject to their own terms.

5. Software Licence

Where a lifetime software licence is supplied, it grants you the right to use the Sentinel EPOS software on the hardware supplied for as long as you operate that system. The licence is non-transferable unless otherwise agreed in writing.

No monthly software subscription fees apply to a lifetime licence; however, optional services, integrations, or third-party features may carry separate charges.

6. Installation and Support

Installation, training, and support are provided by our UK-based team in accordance with the package you have purchased. Support is available during our published support hours.

It is your responsibility to ensure a suitable environment, power supply, and internet connection are available for installation and ongoing operation.

7. Warranty

Hardware is covered by the manufacturer warranty period applicable to the package purchased, as stated at the time of sale. Warranty cover excludes damage caused by misuse, accidental damage, unauthorised modification, or failure to follow operating instructions.

8. Limitation of Liability

To the fullest extent permitted by law, Sentinel EPOS shall not be liable for any indirect, incidental, or consequential loss, including loss of profit, revenue, or data, arising from the use of our products, services, or website.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so.

9. Third-Party Services

Some of our solutions integrate with third-party services, such as Teya card payments and online ordering platforms. Use of these services may be subject to additional terms provided by the relevant third party, and we are not responsible for their performance or availability.

10. Intellectual Property

All content on our website, including text, graphics, logos, and software, is owned by or licensed to Sentinel EPOS and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with a revised "last updated" date, and continued use of our website or services constitutes acceptance of the updated Terms.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

• Email:info@sentinelepos.co.uk
• Address:Unit 3 Beckshaw House, Law Street, BD19 3QR, West Yorkshire
• Phone:0161 791 1488, 020 3950 1750, 0121 582 0836