1. Introduction
Sentinel EPOS Business Systems ("Sentinel EPOS", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when you use our website, request a quote, or work with us for EPOS hardware, card payments, digital signage, and online ordering services.
By using our website or providing us with your information, you agree to the practices described in this policy.
2. Information We Collect
We may collect and process the following types of information:
- Contact details such as your name, business name, email address, and telephone number.
- Information you provide when requesting a quote, demonstration, or statement comparison.
- Details about your business, including its type, location, and the services you are interested in.
- Technical information such as your IP address, browser type, and pages visited on our website.
- Records of any correspondence when you contact us by phone, email, or our contact form.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes, demonstrations, and product information.
- Supply, install, and support the products and services you request.
- Manage our relationship with you, including administration and customer support.
- Improve our website, products, and services.
- Send you relevant information about our services where you have agreed to receive it.
- Comply with our legal and regulatory obligations.
4. Legal Basis for Processing
We process your personal data where it is necessary to perform a contract with you, where we have a legitimate business interest in doing so, where we are required to comply with a legal obligation, or where you have given your consent. You may withdraw your consent at any time by contacting us.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with trusted partners and service providers who help us deliver our products and services, such as payment providers and installation engineers, and only to the extent necessary to provide those services.
We may also disclose your information where required to do so by law or to protect our rights, property, or safety.
6. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. While we take all reasonable steps to safeguard your data, no method of transmission over the internet is completely secure.
7. Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
8. Your Rights
Under UK data protection law, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request the deletion of your personal information in certain circumstances.
- Object to or restrict our processing of your information.
- Withdraw your consent where processing is based on consent.
9. Cookies
Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. You can control or disable cookies through your browser settings, although some parts of the website may not function correctly as a result.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: